Talk to a person
Something not working, or just not sure how a thing works? Write to us. Messages are read by people at BobzaR Network Ltd, in the UK, and we reply by email.
Quick answers first
These solve most problems in a minute.
The app will not connect
Check your internet works without the VPN first. Then turn Stealth mode on in the app settings, which uses port 443 and gets through most office, school and hotel networks. If it still fails, tell us which network you are on.
I cannot sign in
Use “Forgot your password?” on the sign-in page and we will email a link. If you turned on two-step sign-in and lost your authenticator app, use a recovery code, or write to us below and we will check it is you.
I have run out of devices
Each plan has a device limit. Remove one you no longer use from your account page, then add the new one.
How do I cancel?
From Billing in your account menu. You keep access until the end of what you paid for. In the UK you can also cancel within 14 days of buying.
Is my connection really private?
Run the leak check. It tests your address, your lookups and your browser, and stores nothing.
Write to us
Good to know
- We will never ask for your password, a full card number or a one-time code by email or message. If someone does, it is not us.
- Telling us what network you are on, and what the app says, helps us fix things quickly.
- To report a website or account that is abusing our service, use Report abuse.
- Company details: BobzaR Network Ltd, registered in England and Wales, number 16198185.